1. Data we collect
FTC 3D PRINT collects data from users and third parties who visit our website and use the services we provide through it, solely in the manner described in this privacy policy. In accordance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), we collect personal and other user data as follows:
Information for registration and order: The user enters information such as name, surname, email, phone number, address, shipping information, OIB (for R1 account) and payment information. Entering certain information may be mandatory to complete registration or order.
Newsletter delivery information: users can enter an email address to receive promotional offers and information. Each message contains the option to unsubscribe and delete data from the database.
Registration and usage information: We automatically collect data about the use of our site (IP address, browser, time of visit, referring page, browser language, etc.) through so-called "log files".
Cookies: we use cookies and similar technologies to improve the user experience. More information is available in our Cookie Policy.
Third party services: third-party services (eg social networks, payment tools, analytics and advertising) may be implemented on the site.
Additional information: all data that the user independently submits to us via e-mail, social networks, contact form or other channels is processed in accordance with this Privacy Policy.
2. Legal basis for processing personal data
The processing of personal data is based on the laws of the Republic of Croatia and the European Union. The most common grounds for processing are the user's consent, contractual obligation (e.g. order processing) or legitimate interest (improvement of the service).
3. Contact for questions about data processing
For any information about the processing of personal data or exercising their rights, users can contact us via e-mail:
📩 ftc3dprint@gmail.com
We respond to all inquiries within 30 days, in accordance with GDPR.
4. How we process personal data
FTC 3D PRINT processes personal data for the following purposes:
to provide and improve our services,
for order fulfillment and technical support,
for communication with users,
for marketing and information (with prior consent),
for accounting and legal obligations,
to detect and prevent abuse and security threats.
5. Data Disclosure
We may share your information with third parties only in the following cases:
with the express consent of the user,
with partners who provide services on our behalf (delivery, hosting, payments),
when required by law or competent state authorities,
for the protection of rights, safety and legality of business.
All our partners are contractually obligated to keep personal data safe and ensure its protection.
6. User rights
Users have the following rights:
the right to access personal data,
the right to correct inaccurate data,
the right to delete data ("right to be forgotten"),
the right to restriction of processing,
the right to transfer data to another data controller,
the right to object to data processing,
the right not to be subject to automated decision-making.
You can exercise all your rights by sending a request to e-mail: ftc3dprint@gmail.com
7. How we protect your data
We take all technical and organizational measures to protect your data from unauthorized access, loss or misuse. Our employees and partners are obligated to maintain the confidentiality of the data.
